Dedicated IT Support Technician (2026-172)

Tyson's, VA
Full Time
Mid Level
Acclaim Technical Services, founded in 2000, is a leading cyber operations, intelligence solutions and operations, network infrastructure, engineering and business enablement and enterprise operations company supporting a wide range of U.S. Federal agencies. We are an Employee Stock Ownership Plan (ESOP) company, which is uncommon within our business sector. We see this as a significant strength, and it shows: ATS is consistently ranked as a top workplace among DC area firms and continues to grow.

We are actively recruiting for a Dedicated IT Support Technician with a current TS/SCI w/ Poly to support our Network Solutions Division, based in Northern Virgina.

Responsibilities include, but are not limited to Responsibilities include, but are not limited to: 
  • Provide Tier II/Tier III technical support for standalone (non-ELA) kiosks and workstation systems, performing lifecycle management, troubleshooting, Operations & Maintenance (O&M) rebuilds, system reimaging, and restoration activities to ensure operational readiness. 
  • Perform Windows 11 operating system upgrades, monthly OS patching, security updates, vulnerability remediation, and system hardening to maintain secure, compliant, and reliable workstation environments. 
  • Install, configure, and maintain approved software and operating systems, including Microsoft PowerPoint, software licenses, McAfee antivirus, and other customer-authorized applications. 
  • Implement customer security and configuration requirements by deploying OCS lockdown scripts, IATT Reduced Baseline Control Sets, and configuring user accounts, login settings, screensavers, touchscreen functionality, and other workstation settings. 
  • Diagnose and resolve hardware, software, operating system, and peripheral issues through root cause analysis while ensuring compatibility, minimizing operational disruptions, and maintaining compliance with customer cybersecurity requirements. 
  • Travel locally between customer sites and support temporary assignments as needed. 
 
Minimum Qualifications: 
  • Experience supporting standalone Windows workstations and kiosks in a secure enterprise environment, including Windows 10/11 administration, operating system installations, upgrades, imaging, patching, and system rebuilds. 
  • Experience installing, configuring, maintaining, and troubleshooting Microsoft Office applications, endpoint security solutions, antivirus software, and system hardening measures. 
  • Demonstrated ability to troubleshoot and perform root cause analysis across hardware, software, operating systems, and peripheral devices while conducting routine maintenance and security updates. 
  • Strong customer service, communication, and organizational skills with the ability to follow technical documentation, maintain accurate configuration records, and support mission-critical IT operations. 
     
Preferred Qualifications: 
  • Experience supporting standalone (non-ELA) customer environments. 
  • Familiarity with OCS lockdown scripts and system security hardening. 
  • Experience implementing IATT Reduced Baseline Control Sets or similar cybersecurity compliance requirements. 
  • Experience with workstation imaging and automated deployment tools. 
  • Knowledge of endpoint lifecycle management and software license administration. 
  • IAT Level II certification (Security+ CE or equivalent). 
 
Physical Requirements: 
  • Must be able to remain in a stationary position up to 50% of the time. 
  • Must be able to move throughout customer facilities to install, maintain, and troubleshoot IT equipment. 
  • Must be able to position self under desks, within equipment racks, and other confined spaces to install and maintain hardware. 
  • Must frequently lift and transport computer equipment, monitors, peripherals, and related hardware up to 40 pounds. 
  • Constantly operates a computer and other office productivity equipment, including keyboards, monitors, printers, and scanners. 

 

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